Privacy policy

Last updated: June 5, 2025

This Privacy Policy explains how Cigars Island ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from cigarsisland.com (the "Site") or otherwise communicate with us in relation to the Site (collectively, the "Services"). By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post updates on this page and update the "Last updated" date accordingly.

How We Collect and Use Personal Information

We collect personal information directly from you, automatically through your use of the Site, and from third parties. The information may include:

Contact details: Name, address, phone number, and email.
Order details: Billing and shipping address, payment confirmation, order history.
Account details: Username, password, and security credentials.
Customer service communications: Any information you share with us directly.
Usage data: IP address, device and browser type, site interaction data via cookies and similar technologies.

We use this information to:

Process orders and payments
Provide customer support
Improve our Services
Communicate with you regarding your orders
Market our products and services
Prevent fraud and maintain security
Comply with legal obligations

Cookies

We use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings. To learn more about cookies used by Shopify, visit Shopify Cookies Policy.

Sharing Personal Information

We may share personal information with:

Service providers (Shopify, payment processors, shipping companies, IT providers)
Marketing and business partners
Government or legal authorities when required
Affiliates within our business group

We do not sell or share sensitive personal information without your consent.

Data Security & Retention

We implement reasonable security measures to protect your information. However, no system is fully secure. We retain personal information as long as necessary to provide the Services, fulfill legal obligations, or resolve disputes.

Your Rights

Depending on your jurisdiction, you may have rights to:

Access personal information we hold about you
Request deletion or correction of your data
Withdraw consent for data processing
Restrict processing in certain cases
Receive a copy of your data (portability)
Opt out of marketing communications

You may exercise these rights by contacting us using the information below.

Children's Privacy

We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us to request removal.

International Data Transfers

Your information may be transferred, processed, and stored outside your country. For transfers outside the EU/UK, we rely on recognized legal mechanisms to safeguard your data.