Frequently Asked Questions
Get answers to common questions about Cigars Island wholesale accounts, shipping, excise tax, orders, and account setup.
Shipping
Where do you ship?
We currently ship to all addresses within Puerto Rico and the United States.
How much does shipping cost?
Shipping is charged at flat rates based on your order total:
- $10 for orders up to $250
- $20 for orders from $250.01 to $500
- $40 for orders from $501.01 to $999.99
- $60 for orders above $1,000
When will my order ship?
Orders placed Monday to Friday before 2:00 PM AST are processed the same day. Orders placed after 5:00 PM on Fridays are processed the following Monday.
Do you offer local pickup?
Yes. You can pick up your order at our facility at: 791 Calle C, First Floor, San Juan, PR 00920.
Pickup is usually ready within 24 hours, Monday–Friday until 5:00 PM.
Refunds
Do you offer refunds?
No. All sales are final. We do not offer refunds under any circumstances.
What if there’s an issue with my order?
If you receive damaged, incorrect, or missing items, contact us at:
We’ll work with you directly to resolve the issue.
Can I return or exchange a product?
We do not accept returns or exchanges. Please inspect your order upon receipt and reach out immediately if there’s an issue.
Wholesale
Who can purchase from Cigars Island?
We exclusively partner with licensed tobacconists and retailers. We do not sell to consumers.
How do I apply for a wholesale account?
You can apply through our Wholesale Sign-Up Form. Once approved, you’ll gain access to pricing and ordering.
Is there a minimum order requirement?
No. We offer flexible ordering with no minimum purchase required.
When will I see prices?
Prices are visible only to logged-in, approved wholesale accounts.